Terms and Conditions for Chaelas Cosmetics

When ordering items from Chaelas Cosmetics you accept to our shipping policy. The address provided is where the order will be sent to. Any mistakes made to the address cannot be changed after the confirmation email have been received. Therefore, we are unable to issue a refund as Chaelas Cosmetics cannot be held responsible for such mistakes.

Please note, make sure you read information, description and ingredients carefully on all products especially lipglosses, lipcare, eyelash and eyebrow growth oil, lashes and bonnet.


We do not offer a refund for any lost packages as we are not responsible for postage issues. We do not offer refund on the following products due to health and safety reasons and for hygiene purposes such as lip-glosses, eyelashes and bonnets. However we can offer exchanged if the products is damaged or packaging is incorrect when shipped to you within 14 days after purchased. Please email us before asking for exchange at contact@chaelascosmetics.com, once product is received back, we will inspect product and make a decision as to whether or not you are entitled for exchange or not. Before requesting for exchange and when sending back the product please make sure the items is not damaged, unopened and in the same condition as we sent it to you.


Exchange can be applied for the same product or similar items on our website, if that product is not available on the website at that present moment you will have to wait within reasonable time frame and we will notify you when product is back in stock on the website.

Contact us first before making a request for exchange, we will only acknowledge your request once product is received, reviewed and fit for purpose. We also offer exchange if the product is at fault or damaged before they gets to you.

Exchange needs to be made within 14 days after purchased and keep record to show proof of purchase.

Once your request is reviewed and granted you can send the product back to..

Chaelas Cosmetics
152-160 City Road
Kemp House

Standard Shipping 

Standard shipping is an affordable option for customers who don’t mind a small wait. This does not include a tracking number. All orders will be ship within 3-5 business days after purchase within the UK. We are currently not doing international shipping to other countries however we will in the near future.


Costs of shipping will vary depending on the item purchased. Please note that business days do not includes weekends or public holidays.

United Kingdom:

Standard UK: 3-5 business days

FREE Standard shipping on all orders below £50 in the UK. Above £50 worth of order you pay £5.99 for shipping.


Due to issues with the COVID-19 outbreak, our processing time & SHIPPING TIME MAY BE A BIT SLOWER and can take more than 5 days before you receive your order. This can be anywhere from a few days to a month. We’re sorry for any inconvenience caused, however we will do our best to deliver your product as soon as we can.

For questions or more information don’t hesitate to email us on: contact@chaelascosmetics.com